Question

Your facility has just hired a front desk receptionist to answer phones and schedule patient appointments. The main focus and top priority given during orientation and training should be?

Answer 1

The main focus and top priority during orientation and training for the new front desk receptionist should be customer service and communication skills, appointment scheduling software/systems, and patient privacy and confidentiality.

Step-by-step explanation:

The main focus and top priority during orientation and training for the new front desk receptionist should be customer service and communication skills. The receptionist will be the first point of contact for patients, so it is important to provide excellent customer service, be professional, and have good communication skills. This can be achieved through role-playing scenarios, teaching phone etiquette, and providing guidance on handling difficult situations.

Additionally, the receptionist should also be trained on appointment scheduling software/systems to efficiently manage patient appointments. They should be taught how to use the software effectively, enter and update patient information, and manage the appointment schedule. This will ensure smooth operations and avoid any scheduling conflicts or errors.

Lastly, the new receptionist should receive training on patient privacy and confidentiality, as they will have access to sensitive medical information. This includes educating them on HIPAA regulations, data protection, and the proper handling and storage of patient information. Ensuring patient privacy and confidentiality is crucial for maintaining trust and complying with legal and ethical standards.