Question

One strategy guaranteed to displease your customers is to:

A. delight them with a quality product at a fair price. B. focus on cost and quality control systems within your organization. C. practice deception regarding product safety issues. D. shift the production of goods to foreign facilities and layoff Canadian workers.

Answer 1

Practicing deception regarding product safety issues is a strategy guaranteed to displease customers as it damages a company's reputation and puts customers at risk. It can lead to legal consequences, loss of trust, and a decline in customer loyalty.

Step-by-step explanation:

A strategy guaranteed to displease customers is option C, practicing deception regarding product safety issues. When a business deceives customers about the safety of its products, it not only damages its reputation but also puts customers at risk. This can lead to legal consequences, loss of trust, and a decline in customer loyalty.

For example, if a company sells food products that are labeled as safe and healthy but are actually contaminated, it can lead to foodborne illnesses and health risks for consumers. Such deceptive practices can severely damage a company's brand image and result in a loss of customers and revenue.

Therefore, it is crucial for businesses to prioritize transparency, honesty, and ethical practices to maintain positive customer relationships and ensure long-term success.