Final answer:
Identity diffusion is the identity status where crisis and commitment are both absent. It occurs when an individual has not explored different identity options and has not made any commitments to a particular identity. This leads to uncertainty and confusion about personal identity.
Step-by-step explanation:
According to James Marcia, the identity status where crisis and commitment are both absent is called identity diffusion. This is when an individual has not yet explored different identity options and has not made any commitments to a particular identity. They may feel uncertain and confused about who they are and what they want to do in life. Without experiencing a crisis or making a commitment, they are unable to establish a strong sense of identity.