Question

When speaking with a resident, the CNA should NOT:

a) Listen to what the resident is saying
b) Address the resident by Mr., Mrs., or Ms. and his or her last name
c) Speak loudly and clearly so that the resident can hear the CNA
d) Share intimate or personal details of his or her life

Answer 1

A CNA should not share intimate or personal details of their own life with residents, and instead, maintain professional boundaries, actively listen, address residents respectfully, and communicate clearly. The correct option is d).

Step-by-step explanation:

When speaking with a resident, the CNA (Certified Nursing Assistant) should NOT share intimate or personal details of his or her life. It is important for CNAs to maintain a professional boundary with residents.

They should engage in active listening to understand the resident's needs and concerns, address the resident respectfully by using Mr., Mrs., or Ms. along with their last name, and speak in a tone that is loud and clear enough for the resident to hear without raising their voice to the level that it feels intrusive or disrespectful.

Extra care should be taken not to overshare personal information as it can lead to inappropriate boundaries and may make the resident feel uncomfortable. Instead, CNAs should focus on creating a supportive and respectful environment, respecting the residents' privacy and dignity at all times. Option d) is the correct one.