Final answer:
A nursing assistant should listen and document a patient's pain, report it to the nursing staff, and provide any immediate non-pharmacological comfort while following patient safety protocols.
Step-by-step explanation:
When a patient or resident complains of pain, it is important for a nursing assistant to take appropriate and empathetic action. The first step is to listen carefully to the patient's description of the pain and acknowledge their discomfort. The nursing assistant should then promptly report the pain to the nurse in charge, as pain management is a crucial aspect of patient care. Documentation of the pain complaint in the patient's medical record is also essential. The nursing assistant may also provide non-pharmacological comfort measures, such as helping the patient into a more comfortable position or offering a calming presence, while awaiting further instructions from the nursing staff.
As part of the team, the nursing assistant must also be aware of the surgical team's safety checks, such as verifying the name of the procedure, counting needles, sponges, and instruments, ensuring specimens are correctly labeled, and addressing any equipment issues. These protocols are essential for patient safety and quality care.