Final answer:
When a complaint is made, the action required can range from conducting an investigation to implementing policy changes or operational procedures to prevent future occurrences. The response is tailored to the specific nature and severity of the complaint.
Step-by-step explanation:
When a complaint is made, the action that may be required depends on the nature and severity of the issue raised. In a business environment, complaints can lead to a series of problem and solution scenarios. Initially, the problem must be clearly delineated and understood. For instance, if the complaint pertains to workplace safety, action may involve conducting a thorough investigation to verify the concern. Suppose hazards are found, the company is obligated to promptly amend these issues to maintain a safe work environment and avoid fines.
Furthermore, in response to serious complaints, like the Firestone/Ford tire controversy, companies may face legal action, leading to recalls or changes in executive management. In the case of misinformation on social media, platforms may need to adopt more sophisticated monitoring techniques and increase professional oversight to identify and remove inappropriate content promptly. In each case, the response will involve implementing strategies that address and resolve the complaint, and may also require changes to company policy or operational procedures to prevent recurrence.