Question

Which of the following statements is not true when making a collection call?

Select one:
a.Get right to the point of your call.
b.Call between the hours of 7:00 a.m. and 10:00 p.m.
c.When you are certain you are speaking with the correct person, identify yourself and where you are calling from.
d.Ask for the patient by full name when placing your call.

Answer 1

The statement that is not true when making a collection call is asking for the patient by full name when placing your call.

Step-by-step explanation:

The statement that is not true when making a collection call is d. Ask for the patient by full name when placing your call. When making a collection call, you would typically ask for the debtor by their full name, not the patient. This statement seems to be related to a different context, possibly in a healthcare setting.