Question

Which of the following statements is not true when making a collection call?

Select one:
a.When you are certain you are speaking with the correct person, identify yourself and where you are calling from.
b.Call between the hours of 7:00 a.m. and 10:00 p.m.
c.Get right to the point of your call.
d.Ask for the patient by full name when placing your call.

Answer 1

The statement that is not true when making a collection call is to d. ask for the patient by full name.

Step-by-step explanation:

The statement that is not true when making a collection call is d. Ask for the patient by full name when placing your call.

When making a collection call, it is important to identify yourself and where you are calling from when you are certain you are speaking with the correct person.

It is also important to call between the hours of 7:00 a.m. and 10:00 p.m. and to get right to the point of your call.

However, when making a collection call, it is not necessary to ask for the patient by full name. Instead, it is more common to ask for the patient by their account or reference number to ensure accurate and efficient communication.