Question

What is the AWS support response time for general guidance and production system impaired issues, respectively?

A) General guidance: Less than 4 hours, Production system impaired: Less than 24 hours
B) General guidance: Less than 24 hours, Production system impaired: Less than 4 hours
C) General guidance: Less than 1 hour, Production system impaired: Less than 15 minutes
D) General guidance: Less than 15 minutes, Production system impaired: Less than 1 hour

Answer 1

The AWS support response time for general guidance is less than 24 hours and for production system impaired issues, it is less than 4 hours.

Step-by-step explanation:

The AWS support response time for general guidance is less than 24 hours, while for production system impaired issues it is less than 4 hours. This means that for general guidance, a response can be expected within 24 hours of reaching out to AWS support. For production system impaired issues, a response can be expected within 4 hours.