Final answer:
For AWS support, a production system impaired issue under the Business or Enterprise support plans is addressed with a response time of less than one hour, which is the correct answer A) Less than 1 hour.
Step-by-step explanation:
The AWS (Amazon Web Services) support response time for a production system impaired issue depends on the support plan you have. If you are under the Business or Enterprise support plans, AWS typically provides a response time of less than one hour for production system impaired issues. This is option A) Less than 1 hour.
For context, AWS offers different levels of support plans, each with their own set of response times for various severities of support cases:
- Basic Support provides customer service and technical support for account and billing questions.
- Developer Support is intended for testing or development environments, and offers a response time of less than 12 business hours for a system impaired issue.
- Business Support provides 24/7 access to Cloud Support Engineers, guidance, and technical support for production environments, with a less than one hour response time for system impaired issues.
- Enterprise Support offers all the benefits of Business Support plus the fastest response times, a dedicated Technical Account Manager, and support concierge.
Each increased level of support offers quicker response times for addressing issues. The focus on rapid response is critical to ensure that any production impairments are resolved quickly to minimize downtime and maintain system operations.