Final answer:
The AWS support response time for a production system down issue is typically less than 1 hour.
Step-by-step explanation:
The AWS support response time for a production system down issue is typically less than 1 hour. AWS provides different levels of support, and the response time for critical production issues is usually very fast. However, it is important to note that the response time may vary depending on the severity of the issue and the specific support plan the customer has.