Final answer:
When intervening with an impaired colleague, it is important to choose your words carefully, remain calm, and focus on problem-solving rather than blame. Listen to the colleague's perspective, ask open-ended questions, and restate what you heard to ensure understanding. If necessary, involve a supervisor or HR department.
Step-by-step explanation:
When intervening with an impaired colleague, there are several steps that can be taken:
- Choose your words carefully and remain calm
- Listen to the other person's side of the story
- Avoid suggesting that you're right and the other person is wrong
- Ask open-ended questions to understand their position
- Restate what you heard to affirm your understanding
- Focus on problem-solving, not blame
- Speak with your supervisor or HR department if needed
These steps can help address the issue in a respectful and constructive manner.