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What steps should be taken when intervening with an impaired colleague?

User Armitus
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1 Answer

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Final answer:

When intervening with an impaired colleague, it is important to choose your words carefully, remain calm, and focus on problem-solving rather than blame. Listen to the colleague's perspective, ask open-ended questions, and restate what you heard to ensure understanding. If necessary, involve a supervisor or HR department.

Step-by-step explanation:

When intervening with an impaired colleague, there are several steps that can be taken:

  1. Choose your words carefully and remain calm
  2. Listen to the other person's side of the story
  3. Avoid suggesting that you're right and the other person is wrong
  4. Ask open-ended questions to understand their position
  5. Restate what you heard to affirm your understanding
  6. Focus on problem-solving, not blame
  7. Speak with your supervisor or HR department if needed

These steps can help address the issue in a respectful and constructive manner.

User Aliteralmind
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