Question

Using a systematic troubleshooting approach, a help desk technician suspects a problem at Layer 3 of the OSI model. In gathering information, which two questions are associated with Layer 3? (Choose two.)

a. Is the PC configured for DHCP?
b. Does a browser connection to work?
c. Is the network cable plugged in?
d. From the PC, is the default gateway reachable using the ping command?
e. Is there a link light on the network card?

Answer 1

The help desk technician suspects a problem at Layer 3 of the OSI model and is gathering information using a systematic troubleshooting approach.

Step-by-step explanation:

The subject of this question is Computers and Technology.

Layer 3 of the OSI model is the Network layer. In gathering information, the two questions associated with Layer 3 are:

1. From the PC, is the default gateway reachable using the ping command? This helps determine if the network layer is functioning properly.
2. Is the PC configured for DHCP? This question helps identify whether the PC has an IP address assigned by a DHCP server.