Question

A customer called the cable company to report that the Internet connection is unstable. After trying several configuration changes, the technician decided to send the customer a new cable modem to try. What troubleshooting technique does this represent?

a. Top-down
b. Bottom-up
c. Substitution
d. Divide-and-conquer

Answer 1

The troubleshooting technique being used is substitution, where a new cable modem is sent to the customer to test if the current modem is causing the unstable Internet connection.

Step-by-step explanation:

The troubleshooting technique being used in this situation is substitution. Substitution involves replacing a component in a system with a known working one to isolate and identify the cause of the problem. In this case, the technician is sending a new cable modem to the customer to test if the current modem is the source of the unstable Internet connection.