Question

A user calls the help desk to report a workstation problem. Which three questions would produce the most helpful information for troubleshooting? (Choose three.)

a. If you received an error message, what was it?
b. What changes have you made to your workstation?
c. Do you have the warranty for your workstation?
d. What operating system version is running on your workstation?
e. Have you used a network monitoring tool on your workstation?
f. Have you performed a backup recently?

Answer 1

The three questions that would produce the most helpful information for troubleshooting a workstation problem are: 1) If you received an error message, what was it? 2) What changes have you made to your workstation? 3) What operating system version is running on your workstation? These questions help identify potential sources of the problem and provide valuable information for troubleshooting.

Step-by-step explanation:

The three questions that would produce the most helpful information for troubleshooting a workstation problem are:

1. If you received an error message, what was it?
2. What changes have you made to your workstation?
3. What operating system version is running on your workstation?

These questions are important because they help identify potential sources of the problem, such as error messages, recent changes, or compatibility issues with the operating system.