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When considering customer service, the acronym, READ, stands for:

a) Respect, Empathy, Accountability, Delivery
b) Reassurance, Efficiency, Adaptability, Determination
c) Reliability, Education, Attention, Dedication
d) Responsiveness, Empowerment, Adaptation, Diligence

User Zato
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1 Answer

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Final answer:

The acronym READ does not have a universally recognized meaning in customer service, and none of the provided options stand out as standard definitions within the industry. Without specific context, it is not possible to determine which, if any, is correct.

Step-by-step explanation:

The acronym READ in the context of customer service does not have a universally accepted meaning, as organizations may implement their own acronyms for training purposes. However, among the choices given, none are commonly recognized as the definition for READ in regards to customer service. To ensure exceptional customer service, organizations may emphasize values such as Respect, Empathy, Accountability, and Delivery, as well as Reassurance, Efficiency, Adaptability, and Determination, or qualities like Reliability, Education, Attention, and Dedication, and also Responsiveness, Empowerment, Adaptation, and Diligence. However, without knowing the specific context in which the acronym READ is used within a particular organization or training program, it is impossible to definitively say which, if any, of the provided options is correct.

User TigerBear
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