Question

Nurse discusses plan of care with student who says "i know pt is from another country, but the pt could at least look at me when i'm talking." which response is best?

- i am sorry they made you feel that way
- pt doesn't look at me when i speak either
- eye contact may be a sign of arrogance in their country
- i will ask the family if anything is bothering the pt

Answer 1

The best response is to acknowledge the student's feelings and show empathy.

Step-by-step explanation:

The best response for the nurse to provide in this situation is, 'I am sorry they made you feel that way.' This response acknowledges the student's feelings and shows empathy towards their experience. It validates their emotions and demonstrates that the nurse cares about their well-being.

Other responses, such as 'pt doesn't look at me when I speak either' or 'eye contact may be a sign of arrogance in their country' would not address the student's concerns or provide a helpful solution. Additionally, asking the family if anything is bothering the patient may not be relevant or necessary, as the issue is with the patient's behavior, not an external problem.