Final answer:
Heuristics are mental shortcuts that simplify complex problems and reduce the stress of decision-making.
Step-by-step explanation:
Heuristics are mental shortcuts or rules of thumb that help simplify complex problems by providing quick and easy solutions. They reduce the cognitive load of decision-making by allowing us to make rapid judgments without conscious effort or logical reasoning.
For example, when faced with a difficult and uncertain question, such as evaluating the future value of an investment or the political prospects of a politician, we might substitute it with an easier question, such as our positive or negative feelings toward the investment or politician. This substitution heuristic gives us a sense of cognitive ease, but it can lead to incorrect or inappropriate responses.
Therefore, the correct answer is option b) Decision-making; stress. Heuristics help us cope with the complexity of decision-making by simplifying them, reducing the stress associated with making difficult choices.