Question

Which of the following would not be correct when conducting a telephone call with a person whose second language is English?

A) Speak slowly and use simple language
B) Avoid idiomatic expressions and slang
C) Assume the person understands all medical jargon
D) Be patient and respectful

Answer 1

When conducting a telephone call with a person whose second language is English, it's important to speak slowly and use simple language, avoid idiomatic expressions and slang, and be patient and respectful.

Step-by-step explanation:

When conducting a telephone call with a person whose second language is English, it is important to:

1. Speak slowly and use simple language: This helps the person better understand what you're saying and allows them to process the information more easily.
2. Avoid idiomatic expressions and slang: These can be confusing for non-native English speakers and may hinder comprehension.
3. Be patient and respectful: Understand that language barriers can cause some difficulties, so it's important to give the person enough time to process and respond. Additionally, being respectful creates a positive environment for effective communication.