Final answer:
If the donor is illiterate, the reception must verify their identity and have someone assist with forms.
Step-by-step explanation:
If the donor is illiterate, the reception must verify their identity and have someone assist with forms (option c). Illiteracy means that the person cannot read or write, so rewriting the donor's medical history (option a) is not possible. Making assumptions about their health (option b) is not a responsible approach and can lead to incorrect diagnoses or treatments. Sending them home (option d) without verifying their identity and ensuring that someone assists with forms would not be appropriate either.