Question

If a member has tried their sign-in five times and is locked, whom should we ask them to call?

a) The KP Member Services team.
b) The MedBridge Support team.
c) The Kaiser Permanente App team.
d) The nearest Kaiser Permanente facility.

Answer 1

If a member is locked out of their Kaiser Permanente account after five failed sign-in attempts, they should call the KP Member Services team for assistance.

Step-by-step explanation:

If a member has tried their sign-in five times and is locked out, they should call the KP Member Services team. The KP Member Services team is responsible for assisting members with any issues related to their Kaiser Permanente accounts. They can help unlock the account and provide any necessary assistance to the member.