Question

If your caller says they need help logging into the online physical therapy (OPT) program, what do you look at first?

a) The member's medical records.
b) The OPT program's website.
c) The member's email account.
d) The KP.org login page.

Answer 1

The first thing to look at if a caller needs help logging into the online physical therapy (OPT) program is the OPT program's website.

Step-by-step explanation:

If your caller says they need help logging into the online physical therapy (OPT) program, the first thing to look at is The OPT program's website. This is where the login page is located, and it's the most direct way to address the issue. Checking the member's email account may also be necessary if they are experiencing any email-related login issues, but the OPT program's website should be the initial focus.