Question

If your caller says they have a video visit, what do you look at first?

a) The member's medication list.
b) The list of recent appointments.
c) The video visit appointment details.
d) The member's billing history.

Answer 1

The first thing to look at if a caller has a video visit is the video visit appointment details to confirm scheduling and preparation requirements.

Step-by-step explanation:

If a caller says they have a video visit, the first thing you should look at is c) The video visit appointment details. This will provide you with information such as the date and time of the appointment, the purpose of the visit, and any preparation instructions that might be necessary for the patient. It will also help ensure that the video visit platform is correctly set up and that there are no scheduling conflicts. Checking details like the member's medication list or billing history is important but would typically follow after verifying the appointment details. Knowing the specifics of the video visit also aids in better preparing for any inquiries the member might have about their upcoming appointment.