Question

If a user can't get their speakers to work and are using Internet Explorer to join a video visit, what should they try?

a) Switch to a different browser.
b) Adjust their computer's volume settings.
c) Uninstall and reinstall Internet Explorer.
d) Seek technical support from Kaiser Permanente.

Answer 1

If a user can't get their speakers to work in Internet Explorer for a video visit, they should check their computer's volume settings, ensure a stable internet connection, and consider switching to a different browser if needed.

Step-by-step explanation:

If a user can't get their speakers to work while using Internet Explorer to join a video visit, there are a few troubleshooting steps they can try:

1. First, they should check that their computer's volume settings are not muted or turned down too low.
2. Next, they should make sure they have a stable internet connection, as this can affect audio quality.
3. If neither of these steps work, they can try switching to a different browser, as some browsers may have better compatibility with certain audio features.

It's also worth noting that seeking technical support from the relevant service provider, in this case, Kaiser Permanente, may also be a good option if the issue persists.