Question

After locating the right member in KAT, how many demographic questions must the member answer correctly in order to discuss their account with you?

a) 0 questions.
b) 1 question.
c) 2 questions.
d) 3 questions.

Answer 1

In customer service, specifically using the Knowledge Assessment Tool, a member must correctly answer 3 demographic questions to discuss their account.

Step-by-step explanation:

After locating the right member in KAT (Knowledge Assessment Tool), it is essential that the member answers a specific number of demographic questions correctly in order to discuss their account with you. The correct answer to your question is d) 3 questions. This is a common practice in customer service and support to ensure the security and privacy of the user's information before discussing the account details.