Final answer:
To seat a guest, a warm greeting and an expectant smile are essential, along with the menu. These items make guests feel welcome and ready to enjoy their dining experience.
Step-by-step explanation:
When seating a guest, the most important items to have are an expectant smile and a warm greeting. It creates a comfortable atmosphere for the guest and sets a positive tone for their dining experience. Beyond the intangible aspects of welcoming someone, physical items such as the menu should also be presented so that the guest can begin considering their options while they settle in at the table. You typically wouldn’t carry a tray of drinks to seat a guest unless specifically requested, and a pen and paper aren't necessary at that moment. Good communication and a proactive attitude are key elements in customer service, especially in a restaurant or hospitality setting.