Question

If a guest calls the restaurant and wants to speak to a manager, what should you get from them before placing them on hold?

a) Their life story.
b) Their credit card number.
c) Their name and the reason for their call.
d) Their favorite color.

Answer 1

When a guest wants to speak to a manager on a restaurant call, it is important to gather their name and reason for their call before placing them on hold.

Step-by-step explanation:

Subject: Business

When a guest calls a restaurant and wants to speak to a manager, it is important to gather some information from them before placing them on hold. This information includes their name and the reason for their call.

Gathering the guest's name allows the restaurant staff to address them properly and provide a more personalized experience. Knowing the reason for their call helps the staff understand the nature of the inquiry or complaint, enabling the manager to handle the situation more efficiently when they take the call.