Question

Whether your customer calls you for help or brings the vehicle into the service department for Uconnect issues, what is the first step you should take?

a) Suggest rebooting the Uconnect system.
b) Inquire about the specific problem and symptoms.
c) Replace the Uconnect system immediately.
d) Ignore the issue until it becomes critical.

Answer 1

The first step you should take when dealing with Uconnect issues is to inquire about the specific problem and symptoms.

Step-by-step explanation:

The first step you should take when a customer calls you for help or brings their vehicle into the service department for Uconnect issues is to inquire about the specific problem and symptoms. This will help you gather more information about the issue and understand what the customer is experiencing. Once you have a clear understanding of the problem, you can then provide appropriate assistance and solutions.