Question

A customer says, "I just bought this new cable for my Uconnect 4 system, and Apple CarPlay has stopped working consistently." What should you do?

a) Inform the customer that the new cable is not compatible.
b) Suggest updating the Uconnect software to the latest version.
c) Advise the customer to replace the vehicle's Uconnect system.
d) Recommend purchasing a different phone.

Answer 1

If a customer reports that their Apple CarPlay has stopped working consistently after purchasing a new cable for their Uconnect 4 system, there are a few steps you can take to troubleshoot the issue.

Step-by-step explanation:

If a customer reports that their Apple CarPlay has stopped working consistently after purchasing a new cable for their Uconnect 4 system, there are a few steps you can take to troubleshoot the issue.

1. Check if the new cable is compatible with the Uconnect 4 system. Some cables may not be fully compatible, causing connectivity issues.
2. Suggest updating the Uconnect software to the latest version. Software updates often fix bugs and improve compatibility with devices.
3. If the issue persists, recommend reaching out to the Uconnect support team for further assistance. They may be able to provide additional troubleshooting steps or recommend a compatible cable.