Question

A customer answers "yes" by pressing the soft key when Uconnect asks if he would like to begin pairing, but the system cannot find his phone. How should you respond?

a) Inform the customer that the system is malfunctioning.
b) Restart the Uconnect system and try pairing again.
c) Ask the customer to try a different phone.
d) Suggest updating the Uconnect software.

Answer 1

If the Uconnect system cannot find a customer's phone during the pairing process, you can suggest restarting the system, trying a different phone, or updating the Uconnect software.

Step-by-step explanation:

If a customer answers "yes" to beginning the pairing process on the Uconnect system, but the system cannot find their phone, there are a few troubleshooting steps you can try as a response. Restarting the Uconnect system and attempting to pair again is a good first step, as it could help resolve any temporary issues. If that doesn't work, suggesting the customer try a different phone can help determine if the problem is with the phone or the Uconnect system. In some cases, updating the Uconnect software can also help resolve pairing issues.