Question

A customer wants to pair a second phone but notices that the system doesn't ask her if she would like to pair a phone. Which of the following is true when you assist her?

a) The system can only pair one phone at a time.
b) The system requires an update to pair additional phones.
c) The customer should manually select the option to pair a phone.
d) The Uconnect system can automatically detect and pair new phones.

Answer 1

The customer will likely need to manually select the option to pair a second phone through the vehicle's connectivity system by accessing the system settings and initiating the pairing process.

Step-by-step explanation:

When assisting a customer with pairing a second phone to their vehicle's system, which might be the Uconnect system, the correct response would likely be c) The customer should manually select the option to pair a phone. Most modern vehicle systems support pairing multiple devices, but users often have to initiate the pairing process manually. This typically involves going into the system settings and selecting something like 'Add a device' or 'Pair new device' to begin the pairing process.

Should the system not prompt for a second device, it does not necessarily mean the system can only pair with one device or that it requires an update. It is also not typical for such systems to automatically detect and pair with new phones without any input from the user.