Final answer:
In healthcare, conflicts with patients can include treatment disagreements, difficult diagnoses, billing disputes, or wait time issues. Addressing these conflicts requires careful communication, active listening, and problem-solving strategies. Balancing treatment costs, patient life quality, and privacy are also key considerations in healthcare policy.
Step-by-step explanation:
In the healthcare profession, conflicts or anger with patients can arise from various situations such as disagreements over treatment options, discussing difficult diagnoses, disputes over medical billing, or concerns about wait times. On the subject of patient concerns, healthcare professionals often face challenges such as work overload, heavy physical work, and dealing with death and medical issues, which can lead to interpersonal problems with other medical staff, including physicians.
When it comes to health records, policy development must address crucial questions to balance treatment costs and diagnoses, patient quality of life, and privacy risks. Health disparities, like those experienced by someone diagnosed with breast cancer facing racial and cultural barriers, provider stereotyping, and communication issues, can also pose significant challenges to the trust and care provided to patients.
To address these conflicts, it is important to use problem-solving strategies and effective communication. This means choosing words carefully, staying calm, listening actively, asking open-ended questions, restating to avoid misunderstandings, and focusing on resolving issues constructively. In cases where resolution is not possible, escalating the matter to a supervisor or HR department may be necessary.