Final answer:
When a CNA encounters a resident displaying aggression, they should de-escalate the situation, assess potential causes, report to a supervisor, and document the incident. Caregiver training and support can prevent such scenarios and improve care quality.
Step-by-step explanation:
As a CNA (Certified Nursing Assistant), when encountering a confused resident behaving aggressively towards his roommate, it is important to intervene in a way that is safe and calming for all involved. The first step is to de-escalate the situation by speaking in a calm and reassuring voice, separating the residents if necessary to prevent harm. Next, assess the situation to understand what may have triggered the aggression. It is essential to report the aggressive behavior to a supervisor and document the incident according to the facility's policy. Keeping in mind that caregivers, especially those with lower job satisfaction, minimal training, and personal stressors, may be at a higher risk of abusing residents, it's crucial to approach such situations with empathy and professionalism.
Moreover, providing on-going education and support for caregivers can help prevent aggression and improve the quality of care. Facilities should ensure their staff are well-trained, supported, and equipped to handle such challenging scenarios. This can include conflict resolution training and ensuring that caregivers have adequate resources and counseling support to manage their own stress and mental health, reducing the likelihood of burnout and improving job satisfaction, ultimately leading to better resident care.