Final answer:
Janine Jetson must make her books and records available to the state licensing agency after a complaint is filed against her. This is a common regulatory requirement to maintain industry integrity. So, the correct answer is option a.
Step-by-step explanation:
When Mortgage loan originator Janine Jetson has a complaint filed against her and receives a request from her state licensing agency, Janine must: A. Make her books and records available to the agency. This is a standard practice in the regulatory oversight of financial professionals and businesses.
Responding to a complaint and engaging with the licensing agency are critical steps in upholding the integrity of the mortgage industry and ensuring adherence to legal and ethical standards. So, the correct answer is option b.