Final answer:
The Registrar of RECO (Real Estate Council of Ontario) has procedures in place to handle complaints. These procedures ensure that complaints are addressed in a fair and efficient manner. The steps that the Registrar can take when handling a complaint include receipt of the complaint, investigation, mediation, disciplinary hearing, decision, and possible actions.
Step-by-step explanation:
The Registrar of RECO (Real Estate Council of Ontario) has procedures in place to handle complaints. These procedures ensure that complaints are addressed in a fair and efficient manner. The steps that the Registrar can take when handling a complaint include:
- Receipt of Complaint: The Registrar receives the complaint and documents the details of the complaint.
- Investigation: The Registrar investigates the complaint by gathering relevant information and evidence.
- Mediation: If appropriate, the Registrar may attempt to mediate a resolution between the parties involved.
- Disciplinary Hearing: If the complaint cannot be resolved through mediation, a disciplinary hearing may be scheduled where both parties present their case.
- Decision: After considering all the evidence and arguments presented at the disciplinary hearing, the Registrar makes a decision regarding the complaint.
- Possible Actions: Depending on the severity of the complaint, the Registrar has the authority to impose various disciplinary actions, such as fines, license suspension, or revocation.