Final answer:
Return on quality, total quality management, and customer service are all factors that can improve a company's competitive ability.
Step-by-step explanation:
Return on quality recognizes that any improvement in quality may improve a company's competitive ability. Return on quality is a measure of how much a company can gain financially by investing in quality improvements. It takes into account cost savings, increased sales, and enhanced reputation.
Total quality management (TQM) is also relevant in this context as it emphasizes a company-wide commitment to quality and continuous improvement. By implementing TQM practices, companies can enhance their competitive ability through improved processes, products, and customer satisfaction.
Customer service is another factor that can significantly impact a company's competitive ability. By providing exceptional customer service, companies can differentiate themselves from competitors and build long-term customer loyalty.