Question

Mrs. Underwood is in your office for a follow-up on injuries she received in an automobile accident in which her husband was killed. She is visibly upset and sits on the edge of the examination table, crying quietly. You need to find out how her physical wounds are healing and how much pain she is in. Which of the following statements would be your best choice for opening the conversation?

A. "Is there is something you'd like to talk about?"
B. "Don't worry, Mrs. Underwood, everything will be okay."
C. "Mrs. Underwood, I need you to stop crying now so the doctor can examine you."
D. "Please tell me how the accident occurred."

Answer 1

The most suitable opening remark for engaging with Mrs. Underwood would be to gently ask if there's something she'd like to discuss, acknowledging her emotional state and creating a connection before transitioning to the assessment of her physical injuries.

Step-by-step explanation:

The best choice for opening the conversation with Mrs. Underwood to assess her physical and emotional state following her accident would be option A, "Is there is something you'd like to talk about?"

This open-ended question provides a safe space for Mrs. Underwood to share her feelings prior to the physical evaluation, without making assumptions or pressuring her to stop showing emotion. This approach recognizes the psychological impact of her recent trauma and allows for compassionate communication that can lead to a productive discussion about her physical wounds and pain levels.

It is crucial in healthcare to address both physical and emotional healing, and starting with an open and supportive question can create an atmosphere of trust and care that is essential for holistic patient treatment.