Question

Mr. Pablo, diagnosed with Bladder Cancer, is scheduled for a cystectomy with the creation of an ileal conduit in the morning. He is wringing his hands and pacing the floor when the nurse enters his room. What is the best approach?

A. "Good evening, Mr. Pablo. Wasn't it a pleasant day, today?"
B. "Mr, Pablo, you must be so worried, I'll leave you alone with your thoughts.
C. "Mr. Pablo, you'll wear out the hospital floors and yourself at this rate."
D. "Mr. Pablo, you appear anxious to me. How are you feeling about tomorrow's surgery?"

Answer 1

When encountering a patient showing anxiety, such as Mr. Pablo before his cystectomy and ileal conduit surgery, it is important to address their behavior with empathy by asking open-ended questions and actively listening to their concerns.

Step-by-step explanation:

The best approach when dealing with a patient exhibiting signs of anxiety, like Mr. Pablo who is scheduled for a cystectomy with the creation of an ileal conduit, is to acknowledge his apparent anxiety in a non-judgmental way and invite him to share his feelings. A good communication technique is to directly address the patient's non-verbal cues, such as hand-wringing and pacing, by asking open-ended questions. This can be done by saying something like, "Mr. Pablo, you appear anxious to me.

How are you feeling about tomorrow's surgery?" This approach shows empathy, builds trust, and opens up a channel for Mr. Pablo to express any concerns or questions he might have regarding his upcoming surgery. It is crucial for healthcare providers to listen actively to the patient's concerns and provide support and information that might alleviate his anxiety.