Question

Imagine you surveyed 100 training attendees. If 10% were detractors, 30% were passives, and 60% were promoters, what would your NPS be?

Answer 1

To calculate the NPS, subtract the percentage of detractors from the percentage of promoters. In this case, the NPS would be 50%.

Step-by-step explanation:

To calculate the Net Promoter Score (NPS), you need to subtract the percentage of detractors from the percentage of promoters. In this case, 10% of the training attendees are detractors, and 60% are promoters. To calculate NPS:

1. Subtract the percentage of detractors from the percentage of promoters: 60% - 10% = 50%.

Therefore, the NPS for the surveyed training attendees would be 50%.