Final answer:
The calculation of NPS is false as described, because NPS is obtained by subtracting the percentage of detractors from the percentage of promoters, not passives.
Step-by-step explanation:
The statement in question is false. The Net Promoter Score (NPS) is calculated by subtracting the percentage of detractors from the percentage of promoters, not passives. Specifically, respondents of a survey are categorized based on their likelihood to recommend a company, product, or service to others on a scale from 0 to 10. Those who respond with a score of 9 or 10 are labeled as 'Promoters', scores from 7 to 8 are 'Passives', and scores from 0 to 6 are 'Detractors'. Calculating the NPS involves taking the percentage of promoters and subtracting the percentage of detractors, disregarding passives in this particular calculation.