Question

A real-time chat with an online customer service representative is an example of _______________.

A. email
B. SMS
C. instant messaging
D. text messaging

Answer 1

A real-time chat with an online customer service representative is an example of instant messaging.

Step-by-step explanation:

A real-time chat with an online customer service representative is an example of instant messaging. Instant messaging allows for real-time communication with other users over the internet. It is different from email, which is more asynchronous and not real-time. It is also different from SMS or text messaging, which typically refers to communication using mobile phones.