Final answer:
HFAP requires hospitals to have a process for addressing complaints about telemedicine services, which includes sending reports of complaints to the distant site telemedicine entity for quality improvement.
Step-by-step explanation:
The Health Facilities Accreditation Program (HFAP) requirements for hospitals in the context of telemedicine involve the process for handling and forwarding complaints regarding the distant telemedicine entity to which they provide services. When a complaint is received by a hospital, HFAP mandates that the hospital must have a clear process in place to ensure that the complaint is addressed appropriately. This usually requires the hospital to report the complaint to the distant site telemedicine entity to ensure continuous quality improvement and compliance with professional standards. However, specific details about what must be included in these reports can vary and should be referenced directly from the most recent HFAP standards and guidelines.