Question

A patient tells a PCT, "I don't like the overnight staff bc nobody ever comes to help me use the bathroom when I use the call light. Please don't tell anyone bc I don't want them to ignore me more." Which of the following actions should the technician take?

Answer 1

The PCT should take the patient's concerns seriously and inform the appropriate healthcare professionals to address the issue.

Step-by-step explanation:

The PCT should take the patient's concerns seriously and address the issue appropriately. They should advocate for the patient by informing the appropriate healthcare professionals about the situation, ensuring that the patient's needs are met. It is important to provide a safe and comfortable environment for patients, and addressing this issue is crucial for the patient's well-being and satisfaction with their care.