Final answer:
In a business context, support should be engaged for challenges that require external expertise. Anyone with authority can file support cases using various methods such as phone, email, or online ticketing systems.
Step-by-step explanation:
In a business context, it is important to engage support when facing challenges or issues that require assistance or expertise from others outside of the organization. This can include situations such as technical difficulties, legal disputes, or financial matters.
Anyone within the organization who has the authority can file support cases. This can be a manager, supervisor, or even an employee who is directly affected by the issue. The person filing the case should have a clear understanding of the problem and provide relevant details.
There are various methods for creating support cases, depending on the organization and the nature of the issue. Some common methods include contacting a designated support team via phone, email, or an online ticketing system. Some organizations may also have self-service portals or knowledge bases where users can log their support cases.