Final answer:
Guests may prefer non-standardized service as it provides a more personal touch. However, the 'McDonaldization' of many service industries has led to a loss of employee motivation and dehumanization in work environments, which can inadvertently affect the quality of service provided.
Step-by-step explanation:
The question at hand addresses the preferences of guests regarding service delivery, contrasting personal and unique service with the standardization often seen in many service industries, like the fast-food sector. This phenomenon, sometimes referred to as McDonaldization, implies a uniform and routinized approach to service that can discourage the work ethic among employees.
The McDonaldization concept suggests that workers in such standardized environments are prevented from making decisions and are treated as replaceable commodities rather than valued employees, especially during times of recession when service jobs might be the sole employment opportunities for some individuals. This lack of decision-making ability and the robotic nature of tasks can lead to a workforce that feels dehumanized, lacking incentives for doing quality work, and potentially impacting the overall guest experience negatively.