Final answer:
The primary performance metric to determine which direct associates can become indirect is productivity. Other ways to measure productivity include quality, efficiency, and innovation.
Step-by-step explanation:
In the context of determining which direct associates can become indirect, the primary performance metric that can be looked at is the measure of productivity. This can be assessed through various ways such as the amount produced per hour of work, sales targets achieved, customer satisfaction ratings, and overall performance evaluations.
However, besides the amount produced per hour of work, there are indeed other ways to measure productivity. Some additional metrics include:
- Quality: This can be measured by evaluating the standard of work, adherence to requirements, and the level of errors or defects.
- Efficiency: This assesses how effectively resources, including time and materials, are utilized to complete tasks.
- Innovation: This measures the ability to generate new ideas, find creative solutions, and contribute to process improvements.
By considering multiple performance metrics, a more comprehensive evaluation of associates can be achieved, which can help identify their suitability for indirect roles.