Final answer:
When a resident asks for a hug, it is important to maintain professional boundaries as a nursing assistant. Empathy and appropriate communication can provide emotional support without physical touch.
Step-by-step explanation:
When a resident asks for a hug, it is important to maintain professional boundaries as a nursing assistant. Therefore, option b, which states that this is not acceptable because it crosses the nursing assistant-resident boundary, is the correct response in this situation. As a caregiver, it is crucial to provide emotional support through empathy, active listening, and appropriate communication, rather than physical touch. Documenting the resident's request, as mentioned in option d, may also be necessary to maintain accurate medical records.