Final answer:
The best approach when a resident becomes angry and aggressive is to calmly ask what has upset them, which allows for de-escalation and maintains both safety and dignity.
Step-by-step explanation:
When dealing with a resident who becomes angry and aggressive, the next step should involve a calm and professional approach. The most appropriate action to take is c. calmly ask the resident what has caused him to become angry. Addressing the resident in a calm manner can help de-escalate the situation and ensure both your safety and the resident's dignity.
It's important to avoid responses that could escalate the aggression, such as threatening to call security, yelling for help, or physically restraining the resident without proper training and cause. Caregivers in housing facilities for the elderly should have proper training to handle such situations professionally, as studies suggest that lack of training and job satisfaction, as well as the presence of burnout or psychiatric disorders, may increase the risk of caregivers becoming verbally aggressive.