Question

Telephone etiquette involves:

A. Remaining anonymous to avoid any responsibility
B. Leaving a person on hold until you have the answer
C. Referring an emotional caller to the administrator
D. Keeping your statements simple and to the point

Answer 1

The correct option for telephone etiquette is D. Keeping your statements simple and to the point, emphasizing clarity and professionalism in communication, and ensuring the provision of contact information for any necessary follow-up.

Step-by-step explanation:

Telephone etiquette is an essential aspect of professional and courteous communication. It involves practices such as being polite, introducing oneself, not leaving the caller on hold for an extended period without communication, and ensuring clarity and conciseness in conversation. One must also be considerate of the caller's emotional state, referring them appropriately if the situation demands.

The correct option in the final answer dealing with telephone etiquette is D. Keeping your statements simple and to the point. This practice is crucial in business communication. Avoiding slang or text language, such as 'u' for 'you' and 'r' for 'are,' is an important part of maintaining professionalism. Moreover, providing contact information for follow-up demonstrates responsibility and ongoing support for the caller's concerns.