Final answer:
Operations should give constructive feedback and corrective feedback to top offenders in inbound within four hours of defect generation.
Step-by-step explanation:
When providing feedback to top offenders within inbound, operations should focus on two types of feedback: constructive feedback and corrective feedback.
Constructive feedback is aimed at helping the top offenders understand their mistakes and improve their performance. It should provide specific examples of what went wrong and offer suggestions for improvement. For example, operations can highlight the specific defects that were generated and explain how they could have been avoided.
Corrective feedback focuses on addressing the cause of the defects and implementing measures to prevent them from recurring. It could involve identifying process gaps, providing additional training, or revising standard operating procedures. For instance, operations can analyze the root causes of the defects and present recommendations on how to prevent them in the future.